WynnLove Privacy Policy

Who we are and how to reach us

Iwin Inc operates WynnLove. This notice covers our website, iPhone and Android applications and related support. Use Settings → Help & support or https://app.wynn.love/support for privacy questions and requests. If those channels are unavailable, email the email fallback listed at https://app.wynn.love/support or write to Iwin Inc, 304 S. Jones Blvd. Suite 138, Las Vegas, NV 89107.

Information we collect

We collect account contact information; email and phone verification information; first and last name, date of birth, identity-review submissions and results; profile photos and public profile details; written answers, relationship preferences and selections; messages, reports, support requests, invitations and event participation. Information may include sensitive matters you voluntarily describe, such as beliefs, health or relationship background. Do not include exact income, document numbers, private addresses or similarly sensitive details in your story. Provide only what is needed for the feature. We also process limited connection, session, security and error information to operate the service.

Purposes

We use information to authenticate accounts, review adult eligibility and identity, build and display profiles, prepare introductions, enable mutual conversations, administer events and invitations, deliver requested communications, provide support, investigate abuse and fraud, meet legal duties, and maintain reliable service. Optional usage analytics helps us understand use of the app. We do not sell personal information, conduct cross-context behavioral advertising, or use member material to train a general-purpose AI model.

Visibility to other members

Eligible introductions can see your first name, age, selected city, approved profile photos, public bio, broad approximate distance and hometown if you choose to show it. Opted-in, verified event participants can see the limited follow-up roster during its selection window. Your last name, contact details, ID, private story answers, exact device coordinates and unreciprocated selections are not shown to other members through these features. Recipients see messages you send them. People may copy content they can access; use care when sharing. Authorized staff can access information necessary for their duties.

Location

You may choose a city without device location access. If you request location access, your device obtains a location and the app reduces its precision before sending it to WynnLove. We use the most recent approximate point to prioritize distance-based introductions; otherwise we use your selected city. We do not request background location tracking or retain a route history. The saved device location expires after 30 days. You can remove it and return to city-only matching, and separately revoke device permission. Distances are estimates, not travel times. Location is not sold or used for advertising.

Identity documents and photos

A private photo ID is used for manual age and identity review, not for matching or photo-preference analysis. Hide document numbers and addresses while keeping the requested name, date of birth and photo visible. Reviewers may compare it to your profile photo. ID images are scheduled for deletion after a review decision or after seven days if still pending. This is not a criminal background check, liveness check or guarantee. Approved profile photos are used in the features you choose. Camera and photo selection are requested only when you use them; we do not upload your full photo library or address book.

Automated assistance and optional photo analysis

Automated processing can organize your written answers, prepare suggestions and rank eligible introductions from confirmed preferences. Review suggestions; you control your profile and firm requirements. Optional photo analysis processes approved profile photos and your explicit feedback to assist photo preferences. It can reflect appearance or image context and may be inaccurate. It is not facial identification, a personality or protected-trait assessment, or a promise of attraction or relationship success. Photo analysis is off until you explicitly choose it, and may be turned off in Settings, which requests removal of its derived information. Existing recorded choices remain under your control. Identity documents are never used for either feature.

Service providers and disclosures

We use service providers for hosting and operations, message delivery and verification. Our email delivery provider receives the recipient address and contents needed to send the message. Twilio processes phone numbers and delivery information for requested SMS verification. Apple, Google and device operating systems handle distribution and device permissions under their own notices. Separate event sellers handle purchases under their notices. Providers acting for us receive only information needed for their services and must protect it under applicable requirements and our arrangements. We may disclose information when lawfully required, to investigate abuse or protect legal rights, or in a lawful business transition subject to applicable notice and consent requirements. We do not claim that our policy replaces independent providers’ notices. Information may be processed in the United States and other countries where providers operate, subject to applicable safeguards.

Support and removal requests

In-app requests and replies are visible to the requesting member and authorized staff. A person without an account may use our public support form and receives a private access link. Anyone holding that link can read and reply to that request; keep it private. A public request does not create a dating account. We collect your description and any identifiers needed to investigate. Intimate-image removal requests also collect a signature, contact information, content location and required statement. Do not attach intimate imagery or an ID. Support messages are normally deleted 180 days after a case closes, sooner on account deletion for linked requests unless law requires otherwise. Open cases remain while needed to resolve them.

Notifications and communications

The in-app inbox contains introductions, conversation updates, review notices and support replies. Entries are retained for up to 90 days. Email reminders are optional and secondary; event email updates require your choice and include an unsubscribe method. New optional choices are not preselected. Previously recorded choices and opt-outs are preserved. Requested sign-in codes, agreement copies, security notices and legally required safety communications may still be sent even when marketing is off. This release does not enable device push notifications or marketing SMS. A future push feature will need a separate device choice and updated disclosure before activation.

Friend invitations

A member or administrator can request a personal invitation to someone they are permitted to contact. We process the recipient’s address and optional first name, show the inviter’s first name and provide a signup link. This does not create an account or expose a private profile. Unsent invitations expire after seven days. Recipient details are removed after delivery, cancellation or expiry and no later than 30 days. Limited activity records last up to 30 days; nonreversible email fingerprints may remain to enforce recipient opt-outs and anti-spam limits. Use the invitation opt-out or support to request review.

Usage and diagnostics

Optional usage counts are off by default. If enabled, we record a fixed set of screens, platform, day and account identifier for up to 30 days to provide aggregate statistics to staff. Turning this choice off deletes its counts. We do not collect message text, photos, story answers, advertising identifiers or coordinates in analytics. Limited fixed-category error counts and timestamps are retained for up to 30 days to detect failures. Account totals, safety records and necessary security operations are independent of optional analytics. No third-party advertising or analytics SDK is included.

Retention

While an account is active, we retain the information needed to provide its features. In addition to the periods above, event selections normally expire 30 days after the choice deadline, attendance records after 90 days, and messages from ended conversations after 30 days, or sooner on account deletion or a fresh reconnection. A limited record of two-way contacts supports fraud safety notices until account deletion. Operational audit records normally last 180 days. We retain the policy versions and acceptance receipts necessary to show the agreement accepted. Retention may be shorter on a valid deletion request or longer only when a specific legal duty or justified legal hold applies.

We retain limited image fingerprints of content removed for safety to prevent identical reuploads and investigate repeat abuse. These records do not contain the image itself and are reviewed when no longer needed for that purpose; a removal request does not authorize redisplaying the image.

Deletion and backups

Account deletion removes active account records and uploads and requests deletion of derived information in processing services. Some removals may complete after the initial response. Restricted backup copies may remain until reconciled or removed; they are not used for ordinary product activity, and a restoration must honor earlier deletion requests. Support can provide the status of a request and distinguish active-system deletion from remaining cleanup. Applicable stricter destruction, return or certification requirements take priority. We do not describe an outstanding deletion as completed. Any legally required retention is limited to its purpose and duration.

Your controls and rights

Use Settings to correct information, change optional choices, reset location, pause introductions, export information or initiate account deletion. Privacy requests and appeals can also be made through support, including without access to the app. Depending on applicable law, you may have rights of access, correction, deletion, portability, consent withdrawal and objection or opt-out. We verify requests proportionately and respond within applicable deadlines. Do not email an unredacted ID. We do not penalize lawful requests. You may complain to the regulator or court available under applicable law. Nevada residents may submit a verified sale opt-out request through these channels; we do not sell covered information.

Security, children and changes

We use reasonable administrative, technical and organizational safeguards and restrict access according to role and purpose. No service can promise absolute security. Report security concerns through support. WynnLove is for adults 18 and older; report suspected minors or exploitation promptly and do not send suspected child abuse imagery. Our Child Safety Standards explain the process. We publish changes and request renewed acceptance or consent where needed. The version you accepted remains available in your account receipt.